Ask ChatGPT, Perplexity, and Gemini your top five customer questions. Log who gets cited, how your brand is described, and repeat monthly — or you are flying blind.
Capstone of our AI Search series. You have the map, the 85% problem, content structure, and technical foundation — now build the habit.
Without an AI share-of-voice baseline, you cannot explain organic decline to leadership or know if tactics worked.
Open ChatGPT, Perplexity, Gemini, and Google AI. Type five questions your customers ask most. See if your brand shows up. Put it in a spreadsheet. Set a monthly reminder.Emma Young, WordCamp 2026
Not broad industry queries — the questions your sales and support teams hear weekly. 'Best X for Y,' 'how much does Z cost,' 'is vendor A better than B for our use case.'
10-minute Monday audit
Young calls spreadsheets a love language. One row per query per engine per date — that is your baseline.
Spreadsheet columns to track
| Date | Engine | Query | Cited brand | Accurate? | Notes |
|---|---|---|---|---|---|
| 2026-06-12 | ChatGPT | Best agency for X? | Competitor | — | Missing Reddit presence |
Repeat in 30 days, then monthly. A one-off check is curiosity; a series of rows is operations.
AI search is everybody's job — 85% off your website, 15% on it, 100% requiring alignment. Re-read the series from the top:
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